FIWI guest guide

FIWI guest guide

FAST FACTS:

• Fiwi is different than a traditional rental car company. For one thing, you’re not “renting” from a company, you’re “booking” a car with a real person.
• The information below will help ensure you have a smooth, successful trip

SIGNING UP

• Before you start your adventure, you need to create an account.
• You can get approved to book a car in advanced by going to your account page and selecting “Driver Approval”
• Expect verification to take at least 1 business day.
• We take the safety and security of our community very seriously. We want to make sure that we have the best hosts and guests on our platform. This means, it may take longer for some users to get verified.
• Check your approval status on your account page before your initiate contacting a Host
• If you’ve been denied, we may ask for more information.
• After you get approved to drive, you’re ready to find the perfect car.

CHOOSING A CAR

• Choose your location and search for a car. You can adjust the trip dates and times to suit your plans. If your trip is flexible, you might have more options if you play with the start time.
• You can filter by type of vehicle, mileage included, delivery, and other options.
• Once you find the perfect car, you’re ready to book.

“Book Instantly”

• If the car is available, you can book it immediately without waiting for the host to accept your trip request.
• Once you book, message the host to arrange pick-up and drop off.

“All-Star Host”

• All-Star Hosts are top-performing, high quality hosts.
• They have the fastest response times and ratings.

BOOKING A TRIP

Once you select a car, you’ll see its full listing. Here, you can add the details of your trip and check out. On the listing page, you’ll see: Trip dates

• Choose your trip’s start and end. Your trip’s cost is based on the trip length and other factors. Changing the start and end time might change the overall cost of your trip.
• You can only book one car at a time. If you have already submitted a request for a set of dates, you can’t book a new trip that overlaps with any of those dates.
• You can always arrange trip changes with your host later.

Pick up & return location

• This is where you pick up and drop off the car.
• If your host offers delivery, you’ll be able to select it from the drop down menu.

Discounts

• Your Host will inform you let if your trip price has changed due to daily, weekly, or monthly discounts.
• Cancellation policy: Connect with Hosts directly to cancel any booked trips 

Host

• We work to make sure the best hosts and vehicles are available.
• We’ll show you the details about your host, so you can get to know them. You can also select their profile to get even more information.

Extras

• If your host offers Extras, you’ll see them listed here. Hosts can offer a variety of Extras, like  camping gear, or pre-paid refueling.

Parking, guidelines, FAQs, reviews

• If your host has any guidelines, FAQs, or extra instructions, they’ll write them in the listing.
• You can’t message a host before submitting a trip request, but you can check the listing for answers

Booking status

Your Host will notify you of a confirmed trip by phone, text message or email. If your vehicle is enabled to

Before the trip

• Once you’ve booked your trip, you can also message the host on FiWI, we encourage you to keep all communication on the FIWI platform.
• You can add a secondary driver and edit trip details.
• A few days before your trip starts, double check that you and any additional drivers are approved to drive. If not, contact our team before your trip starts.

PICKING UP THE CAR

• Bring your permanent driver’s license when you come to pick up the car. If the Caribbean country requires a temporary license it is your responsibility to obtain this. 
• Your host cannot give you the car if you don’t present them with a valid license.
• You’ll complete a check in and document the vehicle’s condition, mileage, and fuel.
• Make sure to take photos.
• You’re responsible for returning the car in the same condition in which you received it. Photos of the car are the only way to document its condition.

Issues at check-in

• If the car seems unsafe, is extremely dirty, or something doesn’t seem right, please report it to Fiwi and your host before you take possession of the car!
• If you’re running late because of a flight delay or an emergency, let your host know and request a trip change.
• If at any time, your host cancels your trip, they are responsible to notify you

DURING YOUR TRIP

• Be proactive about reporting tickets or tolls.
• Be sure to report any damage or accidents.
• You may not smoke, tow, or race in any Host vehicle. You can read our Prohibited uses policy.

RETURNING THE CAR

• If you need to keep the car for longer than planned, submit a trip modification request and speak to your host directly. This will ensure there is an electronic trail of the request
• Similarly, if you want to return the car early, you must request a trip modification. Hosts must approve any changes to a trip
• Replace the fuel and clean the car. Cars must be returned with the same level of fuel and in the same condition as when the trip started.
• Check the car for damage and take pictures to document the car’s condition post trip. If you don’t take pictures, you may be held liable for damage reported by your host. Things can happen between trips, so it’s important we have details about how you left the car. If there’s a reimbursement dispute, you’ll need photos as proof.
• Make sure you return the car to the right location. 

AFTER THE TRIP

• You’ll be able to leave a review about your trip and your host will also be able to review you as a guest.
• You may be asked to reimburse the host for an incidental cost from the trip.
• If there is damage to car you are encouraged  to reportto the Host immediately/ as soon as its safe to make report